AI agent development company

Good agent work is dull in the best way. It takes the steps your team repeats every day and does them the same way every time, so people can spend their attention on the cases that need it. We start by watching how the task is done today, then write down each step before deciding which ones an agent should take.

• Lead qualification: researches each enquiry, scores it against your criteria and drafts a reply.
• Quote drafting: turns a brief or site notes into a first-draft quote for review.
• Back-office tasks: chases invoices, updates records and prepares weekly summaries.
• Inbox triage: sorts incoming email, extracts the details and routes it to the right person.
• Research: gathers company, planning or product information from approved sources into a short brief.

Retrieval-augmented generation lets an agent search your own documents before it answers. We prepare your policies, manuals, past proposals and product data, split them sensibly, and index them so the agent finds the right passage and cites it. Access follows your existing permissions, so an agent never shows someone a document they could not open themselves. We test retrieval quality separately from the model, because most wrong answers start with the wrong source. Where a question has no good answer in your documents, the agent says so and flags the gap, which tells you what content is missing. When documents change, the index updates, so answers do not drift out of date.

Every agent gets explicit tools, spending caps and timeouts. Actions are logged with inputs and outputs, so you can audit any decision and see exactly where a person stepped in. If something unexpected happens, the agent stops and asks rather than guessing. We handle personal data under UK GDPR, choose models that suit your data rules, and avoid locking you into one provider. If you want wider automation around the agent, it can trigger and be triggered by your existing workflows, so it fits the way your business already runs. Agents and workflow automation work best together, which is why clients also use us as an AI automation agency for UK teams.